Contact Us
This is the page to use if you want to reach the editorial team behind Top Online Casinos — to correct something we've published, ask how a bonus term works, or tell us what happened when you used one of the casinos listed on this site. Email us at [email protected]. We read everything that arrives, and reader messages are one of the main reasons our pages get updated.
One thing to make clear before you write: we are an independent comparison and review publisher, not a casino operator. We cannot access your account, release a withdrawal, reverse a deposit, unlock a bonus or overturn a verification decision. If that's what you need, the section below on taking a complaint to the right place explains the proper route — and it works far better than emailing us.
What our inbox is actually good for
Some messages we can genuinely act on. Others we can only redirect. Here's the honest split:
| Reason for contact | Can we help? | What to include |
|---|---|---|
| A factual error in a review or guide | Yes — this is our priority | Page title, the sentence in question, and what the correct information is |
| An out-of-date bonus offer or term | Yes | Casino name, the offer as advertised now, and where you saw it |
| Your experience with a listed casino | Yes — it feeds our research | Casino name, rough dates, what happened, what the operator said |
| A question about wagering requirements or payment terms | Usually — in general terms | The specific term or clause you're stuck on |
| Missing or delayed withdrawal | No — we have no account access | Contact the casino, then its regulator or ADR body |
| Identity verification (KYC) problems | No | Deal directly with the casino's compliance team |
| Self-exclusion or account closure | No — but we'll point you to support | See our responsible gambling resources |
| Commercial or partnership enquiries | Yes — mark the subject line clearly | Company name, what you're proposing |
Please don't send account numbers, passwords, card details, Social Security numbers or copies of ID documents. We don't need them, and no legitimate publisher or casino will ask for them by email.
How we handle what you send
- Acknowledgement. We aim to reply to reader email within two business days. Detailed corrections sometimes take longer because we verify before we respond.
- Verification. If you report an inaccuracy, we check it against the operator's own published terms and any relevant state regulator information before changing anything. We don't edit a page on a single unverified report.
- Update or explanation. If the correction stands, we amend the page and refresh its review date. If we can't confirm it, we'll tell you what we found and what remains unresolved.
- Escalation, where it applies. If several readers report the same pattern at the same casino — bonus terms applied differently than advertised, repeated withdrawal delays — that affects how the site presents that operator.
How we choose and rank the casinos on this site
Since most contact messages come from people who found us through a ranking, it's fair to explain how those rankings are built.
Our listings are compiled from published information: license and state-availability details, the operator's own terms and conditions, bonus wagering rules, stated banking options and withdrawal policies, game libraries and the software studios behind them, and the support channels each site offers. We research and verify — we do not claim to have deposited, played or withdrawn at any of these casinos, and you should treat any published speed or payout figure as advertising unless the operator's terms confirm it.
Top Online Casinos may earn commission when a reader opens an account through a link on this site. That is how the site is funded. Commission does not buy a position in a ranking, and it does not stop us documenting a weakness. Every entry below carries at least one.
Raging Bull — the headline offer most readers ask about
Ranked first on our list with an editorial rating of 10.0, Raging Bull draws the most questions to our inbox because of the size of its advertised welcome package: 410% up to $10,000 plus 50 free spins. Large percentage bonuses like this are almost always tied to conditions that matter more than the headline — playthrough multiples, a cap on how much bonus money can be converted to withdrawable cash, a maximum bet while wagering is active, and an expiry window. Read those four clauses before you deposit; they determine whether a $10,000 ceiling is realistic or theoretical. The limitation worth flagging: an offer this large is the one most likely to generate confusion about cashout caps, and we can't resolve a dispute about it on your behalf.
Magician Bet — the no-wagering alternative
Magician Bet (rating 9.7) appears here for a different reason: its 101% no wagering offer removes the single term readers struggle with most. When a bonus carries no wagering requirement, winnings from it are not locked behind a playthrough multiple. That makes the value far easier to calculate. The trade-off is scale — a no-wagering bonus is typically smaller and may carry its own limits on eligible games or maximum conversion, so check the terms rather than assuming "no wagering" means no conditions at all.
Slots of Vegas — free spins tied to a named game
Slots of Vegas (rating 9.7) advertises a 375% bonus plus 50 free spins on Cash Chaser. Game-specific spins are worth understanding: the spins only work on that title, they carry a fixed per-spin value, and any winnings from them usually route into a bonus balance subject to the same playthrough as the deposit match. The drawback is inflexibility — if that game doesn't suit you, the spins portion of the offer has limited value, and the percentage match still carries standard wagering.
Uptown Aces — the largest advertised match percentage
Uptown Aces (rating 9.6) lists 600% for new players, the highest percentage on our list. A high multiplier usually pairs with a lower absolute cap, so the amount you can actually claim may be modest relative to the headline figure. Check the maximum bonus amount and the minimum qualifying deposit before treating 600% as the operative number. The limitation: percentage-led offers reward small deposits proportionally more than large ones, which is the opposite of what many readers assume.
Others you'll see in our listings
- Card Crush (9.3) — an instant welcome reward of 2 mystery coins and 5 cards, a sweepstakes-style format rather than a cash deposit match.
- Zumba Cards (9.2) — 250% deposit bonus up to 250 SC, denominated in sweeps currency, not dollars.
- BetUS (9.0) — 200% up to $4,000 for new players, on a site that also runs sports betting.
- Amazon Jackpots (9.0) — 4 posters, 40 free SC and a bonus wheel for a $20 purchase; note this requires a purchase.
- Slots and Casino (8.8) — 500% up to $2,500 across three deposits, not one.
- Bets.FM (8.7) — 225% up to 1 BTC plus 225 free spins, a crypto-denominated offer.
Questions about money we get asked most
Reader email clusters around deposits, withdrawals and fees. We can explain how these generally work; we cannot process any of them.
- Getting money in. US casino sites commonly accept debit cards, some credit cards (many card issuers decline gambling transactions outright), ACH bank transfers, wire transfers, e-wallets where supported, and prepaid options. PayPal availability is not universal and depends on the operator and your state. Minimum deposits are set per site and per method.
- Getting money out. Withdrawals are usually slower than deposits because identity verification and internal review happen first. Expect a minimum withdrawal amount, a per-transaction or weekly cap, and a processing window that runs separately from your bank's own clearing time.
- Fees. Some methods are free at the casino end but attract a bank or wallet charge. Wire transfers are the most likely to carry one.
- Sweepstakes sites. Where an offer is in SC rather than dollars, redemption rules differ from a cash casino and typically require the sweeps currency to be played through once before redemption.
If a withdrawal is delayed, contact the casino's support channel in writing first and keep the thread. A documented complaint is the only thing a regulator or dispute service can act on.
What's on offer beyond the welcome bonus
Most enquiries mention a signup offer, but the day-to-day catalogue matters more. Across the operators we cover you'll typically find slots — including progressive jackpot titles where a shared prize pool builds across players — table games such as blackjack, roulette and baccarat, video poker, and live dealer rooms streamed with a human croupier. Slot outcomes are produced by random number generators; published return-to-player figures are long-run averages, not a prediction for any session, and volatility describes how unevenly that return is distributed. Most sites now run in a mobile browser, with dedicated apps in some states.
The adjacent products these brands run
Several operators on this site are not casino-only. BetUS, for example, runs a sportsbook alongside its casino. Sports betting sits under different rules: wagers settle on real events, bonuses often carry minimum-odds requirements instead of slot-based playthrough, and in many states sports betting is legal while online casino play is not. Some brands also offer poker rooms or sweepstakes-format games, which use a separate currency model. Treat each product as a separate account experience with its own terms, even under one brand.
Who can legally play, and where complaints go
You must be at least 21 in most US jurisdictions that permit online casino play, and physically located in a state that licenses it. Regulation is state-level: each licensing state runs its own gaming regulator, sets its own rules on bonuses, advertising and player protection, and requires geolocation checks. Federal law sits over the top but does not create a national online casino license. Accepting US customers is not the same as being authorized in your state — verify licensing for your own state before depositing, and read our terms and conditions for how this site presents that information.
If you have a dispute with an operator, the sequence is: the casino's own complaints procedure first, in writing; then the relevant state gaming regulator or the operator's designated dispute-resolution service. Keep dates, amounts and screenshots. If gambling has stopped being entertainment, self-exclusion, deposit and loss limits and blocking software are available — our player protection guide lists those options, and the National Problem Gambling Helpline is reachable at 1-800-522-4700, 24 hours a day.
Corrections, sources and who writes here
Our pages are reviewed and dated; the badge at the top of each shows when it was last checked. Findings on this page were verified as of Sep 25, 2026. Offers change without notice, so the operator's own terms always override anything published here — if you spot a gap between the two, that's exactly the message we want. Editorial enquiries are handled by Tyler Sawyer and the Top Online Casinos team; you can read more about how we work on our about page.
Email [email protected] with a clear subject line and the page name, and we'll take it from there.